As it is such a vital cog in any business, if the receptionist is not dependable it can cause chaos. Additionally, receptionists need organizational skills and familiarity with office technology, such as Microsoft Office, billing, bookkeeping, and database software. MCQ Questions for Class 11 Business Studies with Answers were prepared according to the latest question paper pattern. Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. An entrepreneur is a person who undertakes a venture with some profit potential and involving a considerable amount of risk and therefore, entrepreneurship is the venture undertaken by the entrepreneur. If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. He/she needs to … They should also be able to keep files, phone numbers and their work area organized, so they don’t lose important documents. A positive attitude is not just something that will rub off on your customers, it is something that other staff members will absorb. If you are interviewing someone and they start to talk about times when they were let down, it is a sign that they might not tend to look at the best in certain situations. The process of recruitment for a receptionist can be difficult. Questions about their previous employment and their outlook on the role of a receptionist, can give you good insight. However, a New Zealand Certificate in Business (Administration and … How do you ensure you are recruiting the right employee? Check them out if you haven’t already! Don't want to let your calls go to voicemail and need help finding a receptionist with these qualities? It shouldn’t take five hours to teach them how to use a new piece of simple software. All of these skills are key to being a good receptionist. Marcel Wiedenbrugge, the author of the book, “Happy Customers, Faster Cash” studies the relationship between friendliness and business success. Preview this Course +19 enrolled . Financial records and customer data are not things to mess around with and often these are the things that your receptionist is dealing with on a daily basis. These days we have males working as receptionists too. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Personal qualities of an office receptionist.-A friendly personality: should be friendly to make visitors feel free and relaxed when they visit-Should be patient:A person must have extreme amount of patience if they want to work as a receptionist-Should be able to stay calm in the midst of pressure.-Must be smart and have a smart appearance Being an effective business leader takes years of practice. Has stayed in positions for longer than four years and hasn’t had more than three jobs in a 5-year period. A receptionist's role is often varied and they need to learn fast. If you are in the medical industry, for example, it is very helpful to recruit someone with a history in this field. We all know that beautiful and smart covers always attract readers. Pricing & Value Breakdown. They will undoubtedly have to handle multiple tasks at a time. If the job of your receptionist is often to answer calls, book appointments, and keep things within your business organized, you may not need them to be based within a physical location. Personal qualities of an office receptionist. Your receptionist has to have a pretty good understanding of your project management process, so she can inform the appropriate people about where their projects stand. Making a good impression and giving competent service to your customers is a baseline expectation. aspects of an office organisati 2. You may need time for a receptionist to familiarize themselves with your business before you learn whether they are consistent and dependable. They can update your social media if needed and create documents in Microsoft Word. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. Our receptionists are hand-picked and go through rigorous and thorough training, so you can be assured that a Nexa virtual receptionist is not just a good financial option, but a good business decision, too. Medical Receptionist. 4.To acquaint candidates with the various functions conducted therein. To be good at performing the duties of a receptionist, certain skills and qualities are needed.. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. Satinder tells him that these principles are also a part of MBA course curriculum at the beginner’s level as they form the core of management in practice. Top Qualities Of An Effective Medical Receptionist A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. A lot of people opt for longer interview processes to try and extract details about this sort of personality trait, and find out if a candidate has the right receptionist qualities. Some personal qualities that a receptionist is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. Organizational skills are vital for almost any business. Word travels fast and you are trusting your receptionist with your business reputation. When a visitor enters into the premises or office of an organization or business, the first employee of the business that the visitor meets with is often the receptionist. This will affect how they respond to different situations—good, stressful and everything in between. Talks positively about past jobs and employers. 3.To enable candidates to know the basic structure of a business organisation. Automated Answering Service VS Virtual Receptionist: Which Is Right for Your Business? In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. We’re proud of the strong relationships we maintain with our clients. 100% recruitment control with Employer Dashboard. However, a New Zealand Certificate in Business (Administration and Technology) (Level 3 … Because of … These case studies have also been presented in the course Business Ethics of MBA program and can also be presented in other courses of Management Sciences. The right receptionist will ensure this consistency is in place throughout the office, and the systems you have put in place are implemented properly every time. Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. They are fully trained to adapt to your business and provide a polite, friendly and positive service, as well as keeping your business organized. can allow you to brainstorm important questions to ask your potential staff. There are no specific requirements to become a receptionist as skills are usually gained on the job. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. 4. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. The most obvious example of entrepreneurship is the starting of a new business. Basic Education: A Clerk must possess a good basic education, not less than a junior secondary school certificate.This minimum qualification is required for the clerk to perform the duties he is employed to do. One minute they may be working on a spreadsheet and the next, they may be answering a phone call or taking a message. No matter what type of business you run, your receptionist plays a significant role in your company because they set the tone for your customer service and provide the first impression for your business. A receptionist is like the cover of the book in your company. Business Studies. The attitude of a receptionist is there for all to see and as such a positive attitude conveys to current, potential and future customers that the business is interested in them and their issues. Hear what they have to say about how working with Nexa Receptionists has helped their business. Ask the candidate about specific scenarios they might face in your business to get an idea of how they can think on their feet, or whether they are even the right fit. During the interview process, you may have a chance to delve deeper. A lot of people opt for. Courtesy: A good receptionist should be … We have the largest Job seeker visits by alexa rankings. A receptionist should respect confidentiality and show discretion in conduct. They're a company's first line of defense. Lake Havasu, AZ 86406, Richmond Office6606 W. Broad Street, #400 Multi-tasking isn’t exactly the greatest thing for focus, especially on very creative jobs. To provide preliminary practice on the functional on. Consistency is a similar concept. When a receptionist needs to answer telephone calls, the person on the other line won’t always be happy—and a receptionist needs to understand how to handle that situation. first point of contact that patients and visitors have when they go to a GP practice Next, are what we like to call the Super Skills! Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. If they have low emotional intelligence and poor communication skills, they may get offended easily, lose their cool and/or leave the caller feeling angry or frustrated. When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. All calls are scored as 1-3 on a robust feedback system, which means continual improvement and understanding of customers’ needs. To enable candidates to know the basic structure of a business organisation. Getting experience managing a front desk can make you a valuable candidate for hire. Experience the Nexa Receptionists difference. How can you tell if your receptionist candidate is tech-savvy? They know how to help keep everything in your business safe and secure. JSS2 – Business Studies: 1st Term – Evaluation Questions | Week 1 ), ) Responses. I am investigating the topic “An Investigation into the importance of the Receptionist”. Some people are terrible at staying organized, but you need certain people within the business who can be responsible for this. To acquaint candidates with the various functions conducted therein. MCQ quiz on Business Studies multiple choice questions and answers on business studies MCQ questions quiz on business studies objectives questions with answer test pdf. 3. Nexa’s recruitment takes a lot of the difficulty of finding someone of the right standard out of your hands. In this article we shall take a look at the qualities of a receptionist. If the reader of a business letter fails to understand the message, it will matter little to him. Leadership often means having a vision of where you want the team or business to be. You have 40 minutes to answer all the questions. Remember, you are looking to learn more about both the skills of any prospective receptionists, but also their personality. Talks about things that they are passionate about, both within their career and in their personal life. Types of Visitors. A receptionist is an employee taking an office or administrative support position. Whichever level you study business at, and whatever field of specialization you choose, you can expect all types of business degrees to have a strong emphasis on the practical application of theory, through the use of case studies, problem-solving tasks, project and team work, and often also internships and placement schemes. Here’s what you need to ask your receptionist candidate to see if they have high emotional intelligence: This ties in closely with many of the other important qualities of a receptionist. What is a Mentor and How Can You Benefit From Having One? Nexa also has an assurance process, which allows the receptionists working with us to “level-up” as they gain experience. Footballer Killed By Object Thrown From Stands, A Restaurant Owner’s Guide on How to Dispose of Used Cooking Oil (The Right Way! Internal stakeholders. They know how to help keep everything in your business safe and secure. JSS2 - Business Studies: 1st Term - Evaluation Questions | Week 1. Richmond, VA 23230, Copyright 2020 Answer 1, LLC. That’s the important question. When your receptionist has these qualities, you’ll make a great first impression and set a positive tone. But if they have high emotional intelligence, you’ll see the opposite effect. 1.5.2 – The role of stakeholder groups involved in business activity. New Client Onboarding Your receptionist has to be intimately familiar with your company’s “from first contact to … It keeps everything ticking along in the business as you can avoid issues around mixed messages and confusion, or customers getting left by the wayside. The business environment is made up of many parts. Some people describe the receptionist as the most important part of an office environment. If you are recruiting a receptionist then you will probably have some questions already in mind specific to the business you run. Many places of business prefer but do not require experience as a receptionist prior to hiring. written by zzmorgand. It also means you don’t have to worry about paid holiday, health insurance and some of the other difficult aspects of employing someone. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Entrepreneurship. Do they have people skills and thrive on communication? London College of International Business Studies is an exclusive institution offering progressive education for future global business icons We are committed to providing the best possible training and support to our students, both during and after their studies. Business Studies is an important subject to study when you would like to follow a career in business management, finance, administration or marketing. Welcome to Business Studies • Grade 8 • By M.I Mlambo • 201234563 2. Generally, the education requirement to become a receptionist is a high school or equivalent education. He/She should be neat and well-groomed in appearance. They are fully trained to adapt to your business and provide a polite, friendly and positive service, as well as keeping your business organized. Remain on good terms with former employers so that they can provide you with a recommendation. Top 10 qualities and responses to look for when interviewing a potential job candidate Top 10 qualities and responses to look for when interviewing a potential job candidate When you have a key position open in your organization, you want to fill it as soon as possible with the best person you can find. The attributes are; a) He should be calm and courteous at all times, regardless of the visitor’s behaviour. BUSINESS STUDIES (859) Aims: 1. grade 8 1. That’s what we’ll talk about today! Good Teachers Value Real-World Learning. The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We work with you to create a script that is suitable for call handling within your business. The receptionist of a company, is the first person a visitor usually speaks to. We have compiled NCERT MCQ Questions for Class 11 Business Studies Chapter 9 Small Business with Answers Pdf free download. BUSINESS STUDIES (859) Aims: 1. But if they have high emotional intelligence, you’ll see the opposite effect. | Sitemap Our virtual receptionists have all of them and more. In order for one to be a good receptionist, one would need to have certain skills and qualities. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. So, what are the qualities of a good receptionist? Download as pdf file. | Terms and Conditions, 6 Qualities to Look for in a Good Receptionist. (a)Receiving visitors (b) efficient (c) neat and well dressed at all time (d) educated. (2m 56s) 41 Views SHARE. Just like other qualities of a good receptionist, a test of organization is something else you can build into recruitment. Teachers who bring their students’ learning into the real … Practicing these Small Business Class 11 Business Studies MCQs Questions with Answers really effective to improve your basics and learn all … Receptionists work as administrative clerks in a variety of office settings, from architectural firms to doctors' offices to large corporations. One minute they may be working on a spreadsheet and the next, they may be answering a phone call or taking a message. As an Amazon Associate I earn from qualifying purchases. See if the candidate: When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. Qualities of a Receptionist. If your recruitment process allows people to talk about their passions during an interview, then this is a good way to gauge if you have a positive applicant. . Form 1 Business Studies online lessons on the office. All of our virtual assistants are trained to high standards and boast brilliant organization skills, as well as the ability to book appointments and integrate with your own CRM. That way, they’re prepared for the unexpected, which often happens in a crazy business environment. Questions about their previous employment and their outlook on the role of a receptionist, can give you good insight. Receptionist. Business Studies is one of the most interntional study subjects in the world, due to how broad the subject is. Positivity is a leadership trait and it's also something to look for in a good receptionist. We train all of our. We are committed to providing a higher standard of exceptional service. ... JSS2 - Business Studies: 1st Term - Evaluation Questions | Week 9. In these cases, a virtual receptionist with full training can be beneficial. The ability to prioritize is essential, as the nature of the job requires frequent multi-tasking. Sought-after qualities of a receptionist include the ability to remain calm even in the face of frequent interruptions. So, what are signs of a positive attitude? #400 Receptionists must be organized and detailed-oriented. Remember, you are looking to learn more about both the skills of any prospective receptionists and their personality. Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. The growth of the business depends more or less on how you greet the customers. A receptionist should be attentive to customers/clients. Do they have people skills and thrive on communication? The receptionist is therefore expected to possess the following qualities: 1. Questions about their previous employment, and their outlook on the role of a receptionist, can give you an insight. Our. List of stakeholder groups. Your email address will not be published. This is a matter of opinion, but they are undeniably the first point-of-contact. Note that you shouldn’t enforce different aesthetic standards with your receptionist than with the rest of your company; all employees should generally follow the same established dress code. By definition, a receptionist is the first person to be seen by a visitor to any business. Cambridge AS A Level Business Studies/ ZIMSEC Advanced Level Business Studies/ Business Enterprise Skills Notes: Enterprising/ Entrepreneurship : Characteristics Of A Successful Entrepreneur Now that we have looked at what an entrepreneur is and what they do Attention to Detail - able to ensure accuracy in … Privacy Policy Cancel reply. You’ve probably heard a friend or family member talk about a disappointing experience with a rude, negative or generally unhelpful receptionist. Good communications skills are essential. All of our virtual assistants are trained to high standards and boast brilliant organization skills, as well as the ability to. We train all of our virtual assistants to deal with multiple tasks at the same time, so they are able to handle tough situations that are thrown at them. This will help you learn skills required of a hotel receptionist. 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